Privacy & Cookie Policy
This privacy notice in accordance to GDPR Regulation 25th May 2018 provides you with details of how we collect and process your personal data.
Actifwear Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our email address is sales@actifwear.co.uk
Our postal address is Actifwear Ltd, Unit 13A Courtyard Workshops, Bath Street, Market Harborough, Leicestershire, LE16 9EW.
Why do we collect personal Information?
Information provided to us is used only for billing/administration, personalisation of customer’s garments and keeping you up to date by e-mail with new products with an opt out policy at any point. We aim to respect your data and keep it safe. We do not sell or share your personal details with third parties for them to use for marketing purposes.
What information do we store?
See the information we collect below:
- Name
- Billing address
- Delivery address
We also ask for your phone number as this is helpful if we need to get in touch about an order, but this is optional.
Customer’s details listed above are entered into a fully encrypted online accounting platform protected by multi layered password protection.
How do we collect information?
Information entered into our websites for obtaining a quote, or placing an order are done so using online platforms which are GDPR compliant.
Personalisation of Garments.
All data collected for the personalisation of garments is stored in the cloud managed by google and secured using multi layered password protection. Any orders that are printed off with names are either returned to the customer or shredded after use. Packing slips and invoices are also returned to the customer with their order.
Orders with personalised names that are stored in the cloud are kept for no longer than 12 months.
It is the responsibility of the person that places the order to have full permission to use the personalised names prior to placing the order with us for personalised garments.
When displaying examples of our work all names are obscured in order to protect their privacy.
Marketing and Communication.
Occasionally we will e-mail a newsletter showing new products/ services that we think you may be interested in after making a purchase from us. We provide the opportunity for you to opt out at any point and your details will be removed immediately.
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
- Request the transfer of your personal data to another party.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Data Retention
Information collected for the purpose of personalising garments will be kept for no longer than 12 months.
Unless you contact us to remove your data from our records we will retain it in our account system on the understanding you may wish to order from us again in the future.
You have the right to ask for a copy of the information we hold about you and the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You can contact us sales@actifwear.co.uk to discuss this.
If you have any further questions about how we store your data please feel free to e-mail us sales@actifwear.co.uk
Third party websites.
Some of the information we collect use third party websites that are fully GDPR compliant. We accept no responsibility for any loss of data in relation to these companies.
As we use Google services to bring traffic to our website and to track visitor use of the site please see the details published by Google about Google’s uses of information.
This privacy policy was updated on the 21st of March 2022.
What About Cookies and Web Beacons?
A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website. A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behaviour of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by Actifwear and our online partners are not linked to Personal Information. Some of our Shopkeepers may use cookies or web beacons on our Website. We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by Actifwear and our online partners only and does not cover the use of cookies or web beacons by any other third party.
1st party Cookies used on this site
The following 1st party cookies are used on our site:
| Name | Purpose |
| login_token | Allows the user to be automatically logged in if they have previously entered their username and password. |
| _pc_session_id | Allows our site to store information about session (referrer, landing page, etc...) |
| c_rt_ppr | Allows Actifwear to apply session affinity to back-end nodes in cluster. |
| set_sa | Used on the sign-up page to store what Actifwear sales agent website has originally been visited. |
3rd party Cookies used on this site
The following 3rd party cookies are used on our site:
| Provider | Name | Purpose | More information |
|
_ga _gcl_au |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
How Google uses information from sites or apps that use our services |
|
| HotJar | _hjSessionUser_ _hjSession__hjIncludedInSessionSample _hjFirstSeen _hjAbsoluteSessionInProgress |
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. |
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site |
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you request a quote or register with Actifwear Ltd site or services, a cookie helps Actifwear Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Actifwear Ltd Web site, the information you previously provided can be retrieved, so you can easily use the Actifwear Ltd features.
How to control and delete cookies
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Actifwear Ltd services or Web sites you visit.
Visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
